Refund Policy

Last updated: August 08, 2026

This Refund Policy explains how ZainClouds handles refund requests for website development, mobile application development, backend services, cloud services, design, SEO, and related digital services.

General Policy

ZainClouds provides custom digital services. Because our work is planned, designed, developed, and delivered according to each client's requirements, refund eligibility depends on the project stage, work completed, and the terms agreed in the invoice, proposal, or service agreement.

Eligible Refunds

A refund may be approved in the following cases:

• The client made a duplicate payment by mistake.
• The client cancels before any work, consultation, planning, design, development, or third-party purchase has started.
• ZainClouds is unable to start or deliver the agreed service due to reasons within our control.
• A written refund commitment is included in the signed proposal, invoice, or agreement.

Non-Refundable Items

The following payments are generally non-refundable:

• Completed project milestones, delivered work, approved designs, source code, consultation, strategy, or technical support hours.
• Domain names, hosting, licenses, subscriptions, paid plugins, advertising spend, payment gateway fees, SMS/email credits, or other third-party costs purchased for the client.
• Setup fees, onboarding fees, emergency work, maintenance work already performed, or custom development already started.
• Delays caused by missing client content, approvals, credentials, feedback, or required information.

Project Cancellation

If a client cancels a project after work has started, ZainClouds may deduct the value of completed work, committed resources, administrative costs, third-party costs, and payment processing fees before calculating any possible refund.

Refund Request Process

To request a refund, contact us at info@zainclouds.com with your name, invoice number, payment date, payment method, and reason for the request. We may ask for additional information to verify the payment and review the service status.

Processing Time

Approved refunds are processed to the original payment method where possible. Refund processing may take 7 to 14 business days after approval, depending on the bank, card issuer, payment gateway, or payment method provider.

Contact Us

If you have any questions about this Refund Policy, please contact ZainClouds at info@zainclouds.com or +92-339-2003974.